Refund & Cancellation Policy

1. Subscription Billing

AffiliateOne subscriptions are billed monthly on a recurring basis.

Unless otherwise stated, your subscription automatically renews each month until cancelled.

Subscription prices are displayed in Indonesian Rupiah (IDR). Applicable taxes are excluded unless stated otherwise.

2. Cancellation

You may cancel your AffiliateOne subscription at any time.

Cancellation stops future subscription renewals. It does not normally terminate access immediately.

After cancellation, you may continue to access AffiliateOne until the end of your current paid subscription period, unless otherwise agreed in writing or required for security or legal reasons.

3. Subscription Refunds

Cancelling a subscription does not automatically entitle you to a refund for the unused portion of the current subscription period.

Refund requests may be reviewed on a case-by-case basis, taking into account the circumstances of the request and applicable law.

Any refund approved by PT BIMA PANDAWA ABADI will be returned using the applicable payment method where reasonably possible.

4. Setup & Implementation Fees

A separate one-time setup or implementation fee may apply depending on the selected plan or service arrangement.

Any applicable setup or implementation fee will be disclosed before payment is completed.

Once setup or implementation work has started, the related fee is generally non-refundable, except where otherwise required by applicable law or agreed in writing.

5. Billing Errors and Duplicate Charges

If you believe you have been charged incorrectly, charged more than once, or charged after a valid cancellation, please contact us as soon as reasonably possible.

We will review the transaction and, where an error is confirmed, take appropriate corrective action.

6. Approved Refund Processing

Approved refunds will generally be processed within 10 business days.

The time required for the refunded amount to appear in your account may vary depending on the payment provider or financial institution.

7. Service Issues

If you experience a significant issue with AffiliateOne, please contact our support team so that we can review the issue and determine an appropriate resolution.

Depending on the circumstances, a resolution may include technical assistance, service remediation, account credit, or a refund where appropriate.

8. How to Request a Refund

Refund requests should include the account email address, order or transaction reference, and a brief explanation of the reason for the request.

Requests can be submitted by contacting:

support@bimapandawa.biz.id

9. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time.

If we make material changes, we may provide reasonable notice through the website, the service, or another appropriate communication method.

The updated version will become effective on the date stated in the updated policy.

10. Contact Us

If you have questions about cancellation, refunds, or payments, please contact us: